FREQUENTLY ASKED QUESTIONS (FAQ)
Do you deliver nationwide?
Yes 🇿🇦 We deliver across South Africa using trusted courier partners.
​
Do you offer pickup?
​
Yes đź“Ť Pickup is available in Randburg, Johannesburg by arrangement once your order is ready.
​
How long do personalised orders take?
Personalised items may require additional processing time before dispatch depending on the product and customisation.
​
Can I personalise products with my baby’s name?
Yes ✨ Selected products can be customised with names or personalised details.
​
Do you offer Payflex?
​
Yes đź’ł Payflex is available at checkout so you can buy now and pay later in interest-free instalments.
Are your feeding products BPA-free?
​
Yes 🤍 Our silicone feeding products are designed with safety, practicality and little ones in mind.
​
How do I track my order?
Tracking details will be provided once your order has been dispatched where applicable.
​
Can I return personalised items?
​
Unfortunately personalised/custom-made products cannot be returned unless the item arrives damaged or incorrect.
​
What happens if my order arrives damaged?
Please contact us within 48 hours of receiving your order with clear photos so we can assist you as quickly as possible.