STORE POLICY

At Bubu Baby SA 🤍 we are committed to providing beautiful, practical and high-quality baby essentials while ensuring a smooth and enjoyable shopping experience.

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Order Processing

Orders are processed within the stated turnaround times. Personalised/custom-made products may require additional processing time before dispatch.

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Personalised Products

Please ensure all names, colours and customisation details are entered correctly before checkout.

Once production has started, personalised orders cannot be changed or cancelled.

 

 

Product Information​

We do our best to display product colours and details accurately. Slight variations may occur due to lighting, screen settings or handmade/custom elements.

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Delivery Policy​

We deliver nationwide across South Africa using trusted courier partners. Delivery times may vary depending on your selected shipping method and location.

 

Certain outlying or high-risk areas may require an additional delivery fee.

 

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Returns & Exchanges

Due to the nature of personalised products, customised items cannot be returned or exchanged unless faulty, damaged or incorrect.

Non-personalised items may qualify for return if unused and returned in original packaging.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear images and your order details.

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Customer Support

For assistance regarding orders, delivery or product enquiries, please contact our support team via WhatsApp or email. We’re always happy to help 🤍